Terms and Conditions

Payment

To make a purchase from kode-store.co.uk you will need to register for an account.

We accept credit and debit card payments from the following countries:

Austria, Australia, Belgium, Canada, Denmark, Falkland Islands, Finland, France, Germany, Greece, Italy, Isle of Man, Iceland, Jersey, Japan, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US), Vatican

Our payments are handled by a Paypal service. This does not mean you need to have a Paypal account to purchase from us. The service we use enables us to take payments direct from you using your credit and debit cards as you would with any other website or high street shop.

We do not store or keep any of your credit or debit card details on our servers.

The only information we keep is your email and delivery address, which will never be used for anything other than to contact you about your order.

Purchases from kode-store.co.uk will be shown on your bank statements as Lee Allan Kane who is the sole trader and proprietor of this website.

Shipping

Hair Products

All our hair products are shipped for free within the UK which includes Scotland, Wales and Northern Ireland (unless otherwise stated). We send your hair 1st class via Royal Mail’s Signed For service.

You should receive your hair within 1 to 3 working days from the date of dispatch. We use this service as if you are not in when your purchase arrives then you can always pick it up from your local Royal Mail sorting office the next day. We think this is great value for money and peace of mind.

Vintage Retro Kitsch

All our Vintage Retro Kitsch items are sold with shipping included for delivery within the UK which includes Scotland, Wales and Northern Ireland (unless otherwise stated), and is sent via a trackable and signed for Royal Mail or Parcelforce service. We use this service as if you are not in when your purchase arrives then you can always pick it up from your local Royal Mail sorting office the next day. We think this is great value for money and peace of mind.

We will endeavour to send your item to you the next day or as fast as we can, but as some of these items are delicate we will take extra time, if needed, to ensure they reach you in the condition we described them, so with some items it may take a couple of days before we post.

Please be patient, but you are most welcome to send us an email and we will update you on its progress.

All kode-store products and items bought by customers from outside of the UK are shipped through the Royal Mail International Tracked & Signed service giving you the additional security of being able to track your purchase to your destination.

Parcels sent via this service should reach you within 3 to 5 working days of the date of dispatch.

Returns

If for any reason the item you purchase from kode-store.co.uk does not meet your expectations all our items are covered by a 30 calendar day returns policy from the date of the arrival of your item, (that’s 16 more days then required by The Consumer Contracts Regulations 2013.)

Kode-store.co.uk will accept returns within this period for a full refund including postage and packaging or a replacement (if required and subject to availability).

We will refund you immediately on receipt of the returned goods.

We do not refund the cost of the return postage.

Hair Returns

Returned items must be sent ideally via a tracked postage service and in their original condition meaning the item should be unused, unaltered, and not in any way damaged. We do not accept the returns of synthetic or real hair that has been combed, cut or picked.

Vintage Retro Kitsch Returns

We package our items carefully so please retain the packaging and return our items in the same condition as you received them, preferably by registered post.

Our returns address is:

kode-store.co.uk
Flat 3 Middleton House
43-49 High Street
Horley
RH6 7BN

On return of your purchase, please make sure you keep hold of the postage receipt as proof of postage.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: support@kode-store.co.uk